Privacy Policy
YouHelp and its affiliates (referred to here as “YouHelp”, “we,” “us,” or “our”) are dedicated to protecting your privacy and safeguarding your personally identifiable information. This Privacy Policy describes how we collect, use and share information about you that we obtain through your use of the YouHelp platform, customer support, and other services (referred to collectively as the “Services”) for example if you are a customer, visit the website, make a donation, or interact with our support team. The terms “personal data” or “personal information” refer to information that can reasonably identify an individual.
Individuals (and agents of individuals) who provide us information directly or indirectly by donating to or participating in a Campaign or by otherwise using our Services in an individual capacity are referred to herein as “Consumers.” In addition, individuals or organizations can use our Services to set up Campaigns in order to provide Consumers the opportunity to donate, participate, create peer-to-peer fundraising campaigns, or otherwise interact with such Campaigns (those who use our Services to provide these opportunities to Consumers are referred to as “Clients”).
By using our Services, you are accepting and consenting to the practices described in this Privacy Policy (including as changed from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using our Services immediately. By accessing or using our platform and Services, you agree to this Policy. This Policy may change from time to time. Your continued use of our platform and Services after we make changes is deemed to be your acceptance of those changes, so please check the policy periodically for updates.
1. Personal Information We Collect
We collect personal data that you provide to us, either by creating a YouHelp account, using the website, submitting ‘Contact Us’ forms or otherwise interacting with us (like the online chat). Generally, this information is requested when you are asked to register for a YouHelp account, subscribe to email newsletters, complete an online form, or when requesting information about or purchase our Services.
You may browse our website without creating an online account or providing us with your information, but to use certain features or to participate in certain Campaigns, you may need to create an account or otherwise provide us with information. When you create an account with us or participate in a Campaign, we may ask you to provide the following:
• Your first and last name (this is the name other people will see when you post items to one of our Sites, make a publicly visible donation, or engage in other similar activities on our site);
• Your organization’s name, tax identification number, title, 501(c)3 or tax-exempt status, and other information about your organization, if you are a Client or prospective client (this name other people will see when a campaign you create is live);
• Your physical address for billing purposes;
• Your email address and your desired password;
• Your marketing preferences (whether and what types of information you would like us to send you);
• Information about your activities and interests;
• Other profile data, such as contact information, occupation, gender, and photos;
• Other data requested by Clients using custom question fields;
- The contact information of a friend, other members of your team, or your customers (when inviting them to visit the Site or when you are allowed to set up an account for them);
- Activity Data such as your donation history, fundraising history, events attended, etc.;
- Your name, contact information, and financial information, when you participate in a Campaign;
- Payment information, such as credit card or financial account numbers (if applicable).
Each Client that registers with YouHelp has automatically created an account profile. This profile displays the Client’s active Campaigns. It also displays the total amount the Client has raised through the Sites and the total number of supporters. Each account profile may include an activity feed that displays activity occurring on the Sites related to that Client (e.g., donations made, events posted, etc.). These account profiles may be publicly accessible using the search function within the Sites or by external search engines.
2. Donations
When you make a donation via the YouHelp platform, other Services, or a partner website that uses YouHelp’s donation processing services, you may be asked to share certain information with the recipient charity(ies), including your credit card/financial information and contact information. When a Consumer has asked to remain anonymous, this only hides your name from public activity feeds, not the underlying charitable beneficiary. If you make a donation to an individual fundraiser (i.e. via a peer-to-peer page) but do not donate anonymously, then the person who created the fundraising page will also have access to your personal information (except for your credit card number or financial information). If you make a donation through an individual fundraising page associated with a fundraising team, or directly to a team fundraising page, then the team fundraising captain will also have access to your personal information (again, except for your credit card number or financial information).
3. Use of your Personal Information
In addition to the purposes described when we collect data from you, we may use your personal information in the following ways:
Log In: Using your YouHelp account, we allow you to sign into the secure portion of our website or a YouHelp platform.
Information Requests: We send you information you request about the YouHelp platform and services.
Marketing Communications: We may contact you about promotions, customer stories, YouHelp news and updates, or thought leadership and blogging content. We may send these communications via email or call your organization. If you would no longer like to receive such emails, please follow the “Unsubscribe” instructions at the end of each email. Your email address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process. To opt out of being contacted by any other communication methods, please contact us at support@youhelp.com.
Customers: If you’re a YouHelp customer, we may use your personal data to provide Services you request and in connection with payments.
Improving YouHelp: We use aggregated and personal data about you and your use of our websites and the YouHelp platform to develop, improve, and test those services.
Compliance and Safety: We may use your personal data to comply with our legal obligations and to identify and remediate suspected or actual fraudulent activity or security incidents.
4. Sharing Your Personal Information
YouHelp may share your personal information as necessary to provide the Services or as you specifically request. We may disclose your data to our affiliated organizations and subsidiaries, and to service providers who render services to us or you on our behalf. We also may disclose your information if required by law or to enforce our legal rights or defend us against a legal claim or for the identification or remediation of suspected or actual fraudulent activity or security incidents. We may share your information in connection with a sale or reorganization of YouHelp. We may also share your personal data if it is necessary to act in urgent circumstances to protect the safety of YouHelp customers, website visitors, or the public.
5. Accessing, Correcting, and Removing Your Information
If you are a registered user of our website, you may review and update this information at any time on www.youhelp.com. You can review and change your personal information by logging into your account and visiting your account profile page. You may also send us an email at support@youhelp.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
6. Information Collected from Children
YouHelp’s websites are general audience sites, and we do not knowingly collect information about children or sell products to children under the age of 13. Our Services are not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to, or on, our Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our platform or through any of its features/functionality, make any donations through our Pages, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@youhelp.com
7. Security of your Personal Information
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is encrypted and is stored on our secure servers behind firewalls. We limit access to our servers to ensure that your information is not viewable by any unauthorized parties. All payment transactions are encrypted using SSL technology. We use PCI-compliant payment gateways: WePay by Chase, PayPal, and Stripe.
We restrict access to personal information collected about you at our website to our employees, our affiliates’ employees, those who are otherwise specified in this Policy, or others who need to know that information to provide the Services to you or in the course of conducting our business operations or activities. While no website can guarantee exhaustive security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the website. We protect our databases with various physical, technical, and procedural measures and we restrict access to your information by unauthorized persons. We also advise all YouHelp employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. Inside YouHelp, data is stored in password-controlled servers with limited access.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Dashboard, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Online Properties. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Online Properties.
8. Links to Other Websites
For your convenience, we may provide links to other websites that we do not control. We cannot be responsible for the privacy practices of any websites not under our control and we do not endorse any of these websites, the services or products described or offered on such sites, or any of the content contained on those sites.
9. Use of Cookies
A cookie is a piece of information that a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single website session or visit. Others may have an expiration date or may remain on your computer until you delete them.
We may use cookies for a number of purposes—for example, to maintain continuity during a user session, to gather data about the usage of our website for research and other purposes, to store your preferences for certain kinds of information and marketing offers or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our website. To ensure we are publishing content customers need and want, YouHelp collects aggregated site-visitation statistics using cookies. When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the website previously.
Our cookies will track only your activity relating to your online activity on this website, and will not track your other Internet activity.
You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our Services or website features. For example, if you choose to not have your browser accept cookies from YouHelp’s website, you will need to re-enter your personal information each time that you attempt to access premium information.
Certain pages on our websites contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come. We also may use this information to enhance our website.
We do not currently take action to respond to Do Not Track signals sent by your Internet browser because a uniform technological standard has not yet been developed.
10. Contests, Surveys, and Other Promotions
When you sign up for contests, sweepstakes, or complete questionnaires or surveys, we collect the information you submit to us. We use this information to administer the sweepstakes, contest, or survey to analyze the results, for research purposes, to send you other information or offers we think may be of interest to you (pursuant to your consent if required by law), to comply with legal requirements, and for other purposes, as discussed in this Policy. This information, such as impact and financial data, may be shared with Partners (as defined below) to appear on their websites and may also be published and used by YouHelp.
We also may use the information to communicate with you, or the other people you select, about our products and services or our partners, may use such information to communicate with you about the contests, sweepstakes, or other promotions or their products and services. As mentioned above, if you create a profile and submit an entry in connection with a contest or promotion, your name, profile, and entry, but not your email address, phone number, and age, will be visible to other website users.
11. Transfer of Information
YouHelp is headquartered in the United States of America. Any personal information you provide may be stored and maintained in a secure database in the United States. If you are a resident of a country other than the United States and provide us with your information, you consent to the transfer of your data into the United States.
12. California Consumers
The California Consumer Privacy Act (the “CCPA”) affords California consumers additional privacy protections, including the right to know what information we collect, disclose, and sell, as well as the right to request deletion of your data and to opt-out of the sale of your data. Businesses can’t discriminate against you for exercising any of these rights.
For a description of the data we collect and the categories of sources of such information, please refer to the “Personal Information We Collect” section above. We use this data for the purposes outlined in the “Use of your Personal Information” section. We disclose this information for business purposes as set forth in the “Sharing your Personal Information” section.
YouHelp does not sell your personal information.
To make a consumer access request, request your data be deleted, or opt-out of sale, please email support@youhelp.com. We may verify your identity prior to fulfilling your request, which may require government identification.
14. How to Reach Us
For questions about this Policy or our privacy practices, please email support@youhelp.com.
15. Changes to this Policy
YouHelp may update this Policy at any time and from time to time and we will post any changes to this page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy.
Last updated November 18, 2021
16. Transfer of Personal Data to the United States
This is a United States-based website and is subject to United States law. When YouHelp collects personal data of individuals located in the European Union, United Kingdom, or Switzerland, we may transfer such data to the United States.
YouHelp uses Standard Contractual Clauses (“SCCs”) or Model Clauses as a mechanism to provide appropriate safeguards for the protection of personal data for EU, UK, and Swiss data protection purposes.
17. Will money received during my campaign be reported to the IRS?
Payment Processors are required by the IRS to report the sales of goods and services for customers who, in a single year receive:
More than $20,000, AND
200 or more payments
You are independently responsible for complying with all applicable laws in all of your actions related to your use of YouHelp'ss services, regardless of the purpose of the use. In addition, you must adhere to the terms of this Acceptable Use Policy.
