Acceptable Use Policy

What kinds of crowdfunding projects/campaigns will YouHelp support?

YouHelp supports two types of crowdfunding campaigns: donation and reward based.

  • Donation-based campaigns are crowdfunding campaigns that support nonprofits, such as charities, schools, sports teams, businesses or personal causes.
  • Reward-based campaigns are usually crowdfunding campaigns that offer non-monetary rewards (perks) related to their product or service.

 What crowdfunding campaigns does YouHelp NOT support? 

Lending- and equity-based campaign models are currently not supported.

  • Lending-based campaigns involve individuals contributing to a loan package where the campaign owner borrows from the package promising to pay back investors, usually with interest.
  • Equity-based campaigns involve individuals receiving some sort of equity or security in the company for their contribution.

Once you have provided information regarding your campaign and are approved, we welcome you to raise money for the following funding needs:

  1. New product development, like video games, movies or new gadgets
  2. Projects supporting a charity or other groups through
    1. Monetary donations, where all the money goes to the charity or group or
    2. Merchandise sales, where a portion of the proceeds is given to the charity or group or
    3. Donations, where all or a portion of the profits from merchandise sales go(es) towards a charity.
  3. Personal causes, like raising money for medical bills, funeral expenses, education or vet bills

YouHelp does not support campaigns that violate our Acceptable Use Policy or activities that violate any law, statute, ordinance or regulations such as

  • Currency exchange,
  • Refinancing debts,
  • Lotteries and gambling and
  • Get-rich-quick-schemes.

Is it ok to offer rewards to campaign donors?

Yes, you can give rewards to donors. Rewards should be related to your campaign or should be promotional items such as mugs, t-shirts or calendars. Clearly defining your campaign, adding disclaimers to your website and marketing material will help you to launch a successful campaign.

When offering rewards you must

  • List the type of rewards you’re offering in exchange for each donation amount and
  • Include a disclaimer on your campaign site and marketing material that you will make the best effort to provide the reward, though delivery is not guaranteed.

Prohibited rewards include

  • Cash,
  • Gold, silver coins or bullion,
  • Raffles,
  • Gift cards and
  • Sweepstakes.

Reward-based campaigns without a delivery disclaimer or with concurrent advance product sales will be considered Preselling and may be subject to payment holds.

What information will you need about my crowdfunding campaign?

In some circumstances, individuals or organizations may need to submit additional information so we can verify their campaign. Some examples of this include

  • Full legal name
  • Address
  • Date of Birth
  • Tax Identification number or Social Security number
  • Government issued photo identification
  • Website address associated with your campaign
  • Proof of tax exempt status if you’re a nonprofit
  • Your business plan and mission statement
  • Names of your business owners and executives
  • Marketing strategy
  • Vendor, supplier, manufacturer, or distributor information
  • Target production and distribution timeline

We may ask fundraisers to provide supporting documentation to confirm their identity and/or business or to confirm how the money from the campaign will be used.

Before Your Crowdfunding Project is Approved We Suggest That You:

  • Manage a minimum of 2 social media accounts on any of the following platforms: Facebook, Twitter, Instagram, LinkedIn, Google+, or Youtube
  • Follow and/or Friend Request the YouHelp Account on any two of the aforesaid social media platforms
  • Provide a minimum of 2 images for your project's Media Gallery
  • Join a minimum of 5 groups relevant to your crowdfunding project  

What is Preselling?

If fundraisers accept payments independent of their reward based campaign for the future delivery of a product or service it is considered Preselling.  When fundraisers are preselling YouHelp may hold the money to help ensure that buyer receives the product or service they paid for within the agreed timeline or a get a refund if the product isn’t available.

Occasionally, businesses that presell items run into unexpected problems that leave them unable to deliver what was promised and can even put them out of business. This puts YouHelp in a tough spot when something goes wrong, our highest priority is protecting our customers and creating a positive experience. We want fundraisers to get paid and we want the customer to get what they ordered.  If fundraisers can’t deliver, we need to enable customers to receive a refund.

Examples of Preselling associated with crowdfunding are:

  • During an active campaign fundraisers are also accepting pre-orders for the campaign product or service on their website.
  • After a campaign has closed fundraisers are accepting pre-orders for the product or service on their website.

Once the campaign has been launched, Stripe will continue to monitor the account to ensure it remains compliant with our policy and government regulations. Accounts with heightened risk may require Stripe to take action such as a payment hold or reserve: Sometimes this review takes time and in rare situations, an account will immediately be put on hold until the review can be completed.

Some heightened risks are:

  • High likelihood of negative customer experiences from chargebacks, refunds, or fraud.
  • Negative publicity about a campaign causing donors to ask for their money back.
  • Accepting payments unrelated to the campaign for a high risk business through the same account.

Will money received during my campaign be reported to the IRS?

Stripe is required by the IRS to report the sales of goods and services, and send a 1099-K (basic sales summary), for customers whom in a single year receive:

  • More than $20,000, AND
  • 200 or more payments

You are independently responsible for complying with all applicable laws in all of your actions related to your use of YouHelp's services, regardless of the purpose of the use. In addition, you must adhere to the terms of this Acceptable Use Policy.

Prohibited Activities

You may not use the YouHelp service for activities that:

  1. Violate any law, statute, ordinance or regulation.
  2. Relate to transactions involving (a) narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (d) stolen goods including digital and virtual goods (e) items that promote hate, violence, racial intolerance, or the financial exploitation of a crime, (f) items that are considered obscene, (g) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, (h) certain sexually oriented materials or services, (i) ammunition, firearms, or certain firearm parts or accessories, or (j) ,certain weapons or knives regulated under applicable law.
  3. Relate to transactions that (a) show the personal information of third parties in violation of applicable law, (b) support pyramid or Ponzi schemes, matrix programs, other "get rich quick" schemes or certain multi-level marketing programs, (c) are associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f), are associated with the sale of traveler's checks or money orders, (h) involve currency exchanges or check cashing businesses, or (i) involve certain credit repair, debt settlement services, credit transactions or insurance activities.
  4. Involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent.
  5. Violate applicable laws or industry regulations regarding the sale of (a) tobacco products, or (b) prescription drugs and devices.
  6. Involve gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not it is legally defined as a lottery) and sweepstakes unless the operator has obtained prior approval from Stripe and YouHelp and customers are located exclusively in jurisdictions where such activities are permitted by law.

Activities Requiring Approval

YouHelp requires pre-approval to accept payments for certain services as set out in 6 above and detailed in the chart below.

Service Requiring Pre-Approval

Contact Information

Airlines and scheduled or non-scheduled charters/jets/air taxi operators; collecting donations as a charity or non-profit organization; dealing in jewels, precious metals and stones; acting as a money transmitter or selling stored value cards; selling stocks, bonds, securities, options, futures (forex) or an investment interest in any entity or property; or providing escrow services.

Please send contact information, business website URL and a brief business summary to:

Offering online dating services; providing file sharing services or access to newsgroups; or selling alcoholic beverages.

Please send contact information, business website URL and brief business summary to:

Violations of the Acceptable Use Policy

We encourage you to report violations of this Acceptable Use Policy to YouHelp immediately. If you have a question about whether a type of transaction may violate the Acceptable Use Policy, you can email

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